Frequently
Asked Questions
I
reviewed the product literature but I’m still not sure if the
product I’ve selected will work in my application?
Easy!
Simply call us and we will direct you to one of our chemists
in our Technical Service Department. You can discuss your
application with them and they can recommend the correct product
to order.
Can
I get a sample of the product I am interested in?
Of
course, We can send a small sample of our adhesive or gelatin
products at no charge to you. Simply provide us with your
UPS or Federal Express account number for the shipping.
Will
you accept my order even if it is only for a small amount?
Absolutely!
Our minimum order requirement is only $25.00.
How
do I place my order?
You
may order by telephone (609) 395-1966, fax (609) 395-9006
or email
. You may also purchase our adhesive
, fiber
optic or gelatin
products off our website (click on the highlighted product
name to the left to purchase). Use whichever method is convenient
for you.
How
can I obtain a Safety Data Sheet and/or a Certificate
of Compliance?
You can
immediately get an SDS from our website or you can request
one when placing your order. For a Certificate of Compliance,
simply request this at the time you place your order.
How
do I pay for my order?
We accept
MasterCard, Visa and American Express credit cards. Our customers
in the United States and Canada can apply for an open Net
30 account with us. Be sure to request our Credit Application
when you place your order.
When
will you ship my order?
Most orders
ship within 24 hours. While UPS is our preferred carrier,
we will ship your order with any carrier you request. We can
add the freight charges to your invoice or should you have
an account with the carrier, we will advise them to bill your
account directly.
What
if there’s a problem with my order?
While
we strive for 100% accuracy in service, should you find that
you received a product that was not correct, simply call us
and we will make arrangements to have the product returned
to us and promptly replaced with the correct item. For any
other issue, contact our Customer Service Department.
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